Refund Policy

We would rather refund you than argue with you. This page says exactly when you get your money back, so nobody has to guess.

Automatic refunds

You do not need to ask for these. We issue them ourselves, to the original payment method, usually within two business days.

• The event is cancelled and not rescheduled. Full refund.
• The stream never started. If we fail to go live at all, full refund.
• We lost a substantial part of the broadcast. If a failure on our end — encoder, production, or delivery — costs you more than roughly a quarter of the event, full refund.

Refunds on request

Email wgesports@warriorsgateent.com from your account address and tell us what happened.

• You could not watch because of a problem on our side. Sign-in failures, the player refusing to load, the two-screen limit misfiring — if it was us, you get your money back.
• You bought the wrong thing. Ask within 24 hours of purchase, before the event starts, and we will refund or swap it.
• You bought a single event and then a pass covering it. We refund the duplicate.

Postponed events

Host schools reschedule games for weather and safety. When that happens:

• Your pass automatically carries over to the new date. You do not need to do anything.
• If the new date does not work for you, ask for a refund any time before the rescheduled event begins.
• If the event is not rescheduled within 30 days, we refund automatically.

What we generally will not refund

• Problems on your side of the connection — your internet, your device, your network. We will still help you troubleshoot, and if it turns out the fault was ours, the refund stands.
• Watching a substantial part of an event and then asking for a refund because you did not enjoy it, or because of the result.
• Requests made more than 30 days after the event.
• Accounts terminated for sharing credentials or redistributing a broadcast.

These are defaults, not walls. If something happened that this page does not cover, tell us about it.

How to reach us

Email wgesports@warriorsgateent.com. Include the email on your account and the name of the event. On game days we watch that inbox continuously; otherwise expect a reply within one business day.

Refunds return to the original payment method. Your bank typically posts them within 5–10 business days after we issue them.

Chargebacks

Please email us before disputing a charge with your bank. A chargeback freezes the money for months and costs us a fee, and we can almost always solve the problem faster directly. Accounts with an open dispute have access suspended until it is resolved.